Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. SO please read following terms and conditions thoroughly.

NitrileDirect.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.


Ordering Terms and Conditions

Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover.

We do offer PO orders to schools, churches, corporate organizations and others. All PO order’s standard payment terms are net 30 days – all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.

School PO will not be used for documentation purpose only order receipt will be used as document.

We have the right to refuse to place any orders.

Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.

We will beat any competitor’s price by 10%, if you provide us with the company’s name and a link to their prices page.

Order Changes / Cancellations

NitrileDirect.com will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be higher cancellation or change charges that apply. All of these charges will be a direct pass through from NitrileDirect.com to you. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.

For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also, any cancellations of orders should be made within 6 hours of placing the order.

There will be a 2.5% service fee for any credit card payment for $2500 or above.

When a deliver is not met, we can only issue delivery charged, we cannot issue the production cost as production takes manpower and material, this is a non-refundable

Customer has to return the product back, at his shipping cost for full refund.

There will be cancellation fees of $5 for any order less than $20.

A $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply.

When placing an online order, if you press ‘SUBMIT’ more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving NitrileDirect.com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives NitrileDirect.com the permission to charge the credit card. By agreeing to this policy, the customer cannot charge back the amount of the order to avoid payment.

PPE Products

All Opened or Used PPE Products are final sale and non-refundable. Due to health and safety precautions, all Personal Protective Equipment (PPE) Products are non-returnable and non-refundable. All PPE products are final sale. Shipping & handling is non-refundable.

Money Back Guarantee Policy

If a customer is not satisfied with their first box opened from any carton, simply return that first carton of unopened boxes, and any remaining cartons unopened, to the Nitrile Direct processing center at 2230 33rd St, Suite 8, Spirit Lake, IA 51360. Customer assumes shipping costs for return.

Charge back

If a customer has done charge back, they need to return all the products to us (provided office address). If you win the charge back and did not return the product, we will charge you for the order.


Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong PMS color of wristbands, unable to meet the turnaround time stated. NitrileDirect.com is not liable for anything more than the amount of the order.

Production cost is not refundable.

If an order is late, only the shipping charges will be pro-rated.

Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.

Any problem or compliant on the order has to be registered within 15 days of receiving the product. Later than this no complaints will be registered.

Customer will have to ship the package back via ground shipping on his own expenses.



Sales Tax
NitrileDirect.com is required by law to collect all applicable sales taxes for the state, counties and cities of Arizona . Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by email to sales@nitriledirect.com


All prices and minimum quantities are subject to change. NitrileDirect.com will make best efforts to keep pricing and quantities to date, from time-to-time actual market conditions may change the price of a product or the minimum quantity required for purchase.


In the event a product is listed at an incorrect price or minimum quantity due to an error, NitrileDirect.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.

Only written quotes are valid, no nonverbal quotes will be accepted.

Price quotes are only good for the date they were quoted.


Credit Cards
NitrileDirect.com accepts Visa, Master Card, American Express, Discover & PayPal


Copyright Notice

All of the Content you see and hear on the NitrileDirect.com website, including, for example, all of the page headers, images, illustrations, graphics, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by NitrileDirect.com. The NitrileDirect.com logo Design is a registered trademark of NitrileDirect.com. The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and NitrileDirect.com owns a copyright in the selection, coordination, arrangement and enhancement of the Content.

The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non–commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.